we are proud to offer free carbon neutral ground shipping on all domestic orders.

after an order is placed, it may take 5 to 7 business days to process. however, we aim to process your order as quickly as possible.

once your order has been shipped from our local fulfillment center, you will receive a shipment confirmation email which will include tracking information. please note that your ship time will be determined by the shipping option that you select during checkout and will vary based on the order's final destination.

our free, carbon neutral ground shipping, which is made possible by our partnership with cloverly, may take between 5-8 business days to arrive. you may also opt for standard shipping (3-5 business days) for $20 or express shipping (1-2 business days) for $35.

for international orders
we are excited to offer flat-rate shipping by spend to the UK. eligible rates will auto-populate at checkout and begin at $25. to learn more about our flat-rate shipping, click here

for all other international orders, your shipping costs will be determined by weight + destination at checkout and travel time will vary based on the provider selected.

if you have any questions about your order or our shipping practices or protocols, feel free to contact us at hello@friendandfolk.com

*as a small, investor-free, woman-owned business -- we appreciate your patience and understanding as we fulfill your orders*

your comfort + happiness is our priority.

if for whatever reason your purchase doesn't work for you, feel free to return your items within 14 days of arrival, for a refund or store credit. please note, if you elect for a refund, a processing fee, which includes a restocking rate + the cost of the return label will be deducted from your refund. if you elect for an exchange or store credit, we will cover the cost of your return. after reading our full return policy below, you may begin a return or exchange by visiting our happy returns hub.

return policy
in order to be eligible for a return or exchange, all items must be unworn with original tags attached and must be in sellable condition. a return or exchange must be initiated within 14 days of receiving your order.

please allow up to 14 business days for us to process your return or exchange. all returns are examined on arrival and a return will only be acceptable if it meets our return policy requirements. we reserve the right to refuse any return that does not meet the criteria.

to limit the impact on our planet (and our small business), we ask that you do not purchase multiple sizes of your garments to "try-on" + return. if you would like guidance on finding your fit, please contact us at concierge@friendandfolk.com

if you have any questions or concerns about your return, exchange, or any of our policies, please contact us at hello@friendandfolk.com.

although we use our own size system, we do cater to bodies that range from 7xl - xxs on the standard size chart. our custom size system uses roman numerals to eliminate the societal stigma that standard size charts perpetuate. we want our friends + our folk to buy clothing that fits them how they want it to — regardless of the label.

if you need help finding your fit, feel free to to email us at concierge@friendandfolk.com

since we use our own size system, we understand that finding your fit may be confusing at first.

you can find size guides on each individual product page which outline the approximate measurements of the garments. additionally, there is a conversion chart to show our roman numeral based system compared to a standard size chart.

if you need help finding your fit, feel free to email us at concierge@friendandfolk.com

we ask that you do not order multiple sizes to "try-on" and return. please consider the impact on the environment and our limited inventory and reach out for guidance instead. we appreciate you helping us take care of our home!

shipping is considered carbon neutral when carbon offsets are purchased to match the impact of the shipping transaction. all offsets that we purchase through our partner cloverly are verified and tracked by reputable 3rd-party organizations to not only ensure the offsets match the impact of the initial transaction but to also ensure they meet rigorous sustainability standards.

our partnership with cloverly allows us to contribute to local offset projects including improving marine efficiency in the los angeles port.

yes! we can make custom merch for an event, party or group trip. if you're looking for custom premium essentials that are ethically produced in the usa, reach out to us at hello@friendandfolk.com

yes! we can work with our Los Angeles based contractors to create clothing for your brand, corporation or organization. reach out to hello@friendandfolk.com for more information.

in order to avoid excess waste, we produce limited inventory for each style + size. if your desired size is out of stock, feel free to email us at hello@friendandfolk.com to inquire about upcoming restocks and to be alerted when your size becomes available.

we know anatomy doesn’t always dictate identity and for some, gender can be fluid. our firm stance is that all of our styles are for whoever wants to wear them.

helping to make shopping for premium goods accessible to as many people as possible, klarna's pay-in-4 plan allows shoppers to divide their balance into four interest-free installments to be paid every two weeks.

we know that shopping consciously isn't always the most affordable. that's why we believe it is vital to provide payment options to help more customers have the ability to shop with their values in mind.

certified b corporations are businesses that meet the highest standards of verified social and environmental performance, public transparency, and legal accountability to balance profit and purpose. b corps are accelerating a global culture shift to redefine success in business and build a more inclusive and sustainable economy.

we work only with organic cotton because it is 46% less harmful to global warming and reduces water use by 91% compared to traditional cotton. it’s inherently renewable, since it’s biodegradable and farmed without the use of toxic pesticides + synthetic fertilizers. not to mention, it feels so good and is better for sensitive skin + allergies!

OVERVIEW

This website is operated by friend + folk LLC. Throughout the site, the terms “we”, “us” and “our” refer to friend + folk LLC. friend + folk LLC offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced here. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

We reserve the right to refuse any order for whatever reason. We also reserve the right to cancel any purchase (an order already accepted by us) in the following situations:

The product is not available / in stock (any payments will be refunded) Your billing information is not correct or verifiable. Your order is flagged by our security systems. We could not deliver to the address provided.

We may ask for proof of identification or proof of billing address due to security reasons in our measure to prevent fraudulent orders from being processed. Please check your inbox and spam inbox after placing your order to see if your order requires verification.

GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk. This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

PRODUCTS OR SERVICES

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy. We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate. We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s). We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

THIRD-PARTY LINKS

Certain content, products and services available via our Service may include materials from third parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third parties. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments. We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service. You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you. You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall friend + folk LLC, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

INDEMNIFICATION

You agree to indemnify, defend and hold harmless friend + folk LLC and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site. If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of New York.

CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at hello@friendandfolk.com

Access and Consent

This Privacy Policy discloses our privacy practices and the possible uses of the information that friend + folk, LLC (“friend + folk”, “we”, “our”, or “us”) gathers via www.friendandfolk.com (the “Site”), our mobile application(s), and via other submissions made by you to friend + folk (together, the "Site and Services"). By using the Site and Services you consent to the terms of this Privacy Policy. If you do not agree to the terms and conditions of this Privacy Policy, including having your Personal Information (as defined below) used in any of the ways described in this Privacy Policy, you may not be able to use certain parts or features of our Site and Services and we may, at our sole discretion, revoke your use thereof. Your consent to this Privacy Policy is also required in order for you to create any form of account or purchase any products on the Site and Services.

friend + folk may update this Privacy Policy from time-to-time at its sole discretion. It is your responsibility to review the Privacy Policy for any changes each time that you use the Site and Services and you are bound by such changes. friend + folk will not notify any account holders, service providers, clients, attorneys, possessing an account with friend + folk (each a “Registered User” and collectively the “Registered Users”) when changes are made to this Privacy Policy. Your use of the Site and Services following us posting a new or updated Privacy Policy on our Site shall operate as consent and signify that you agree to and accept the Privacy Policy as modified, changed, updated, or re-issued.

This Privacy Policy applies to the entire friend + folk family of products and services, including but not limited to, our Site and Services, online services, our print publications, our call center services, and other friend + folk products or services. This Privacy Policy is part of our friend + folk Terms of Use and all other terms of using our Site and Services. Information Collected friend + folk collects information on our users in various ways, including but not limited to, by your voluntary submissions, purchase of products provided via the Site and Services, from third parties with your consent (as granted in this Privacy Policy), and through cookie and other tracking technology. friend + folk collects information including, but not limited to: Personal Information ("Personal Information" refers to information that tells us specifically who you are, such as your name, phone number, email, postal address, credit card information, and possibly information relating to certain support or customer service issues). In many cases, we need this information to provide to you many of the products and services that you may have requested. Cellular Phone Numbers By providing a cellular telephone number to us, you expressly consent to, and authorize us, or a third party on our behalf, to deliver autodialed or prerecorded telemarketing calls and/or text messages to the number you provide. You are not required to consent to these calls as a condition to purchasing any goods or services from friend + folk, but withholding your consent may prevent us from providing certain services to you. This consent encompasses all future autodialed or prerecorded telemarketing calls and text messages from us or a third party placing these calls on our behalf. You may revoke consent to receive text messages at any time by contacting friend + folk, including by responding STOP to the number sending text messages from friend + folk.

Submission of Reviews, Ratings, and Comments We collect and retain information which you voluntarily provide as part of your use of our Site and Services, including messages, posts, comments, responses, reviews, and ratings you submit through the Site and Services, ("User Generated Content"). friend + folk may in our sole discretion share your User Generated Content with others without notifying you. If you do not want certain information shared with others, you should not submit User Generated Content, or should not submit User Generated Content which contains information or Personal Information you do not want shared in this manner. Once you have submitted User Generated Content, we reserve the right to publish it in any medium to others.

Aggregate Information We may generate or collect general, non-personal, statistical information about the use of the Site and Services, such as how many visitors visit a specific page on the Site, how long they stay on that page, and which hyperlinks, if any, they click on. This information represents a generic overview of our users, including their collective viewing habits, and allows us and other third parties to modify information, promotions, offers and/or discounts on products and services based on user traffic and behavior. We collect this information through the use of technologies such as 'cookies' and web beacons, which are discussed in greater detail below. We collect this information in order to help enhance the Site and Services to make for a better visitor experience. By using our Site and Services, you expressly consent and agree to our generation, collection, and use of this information.

Third-Party Information We may supplement information you provide to us with information from other sources, including but not limited to, information to validate or update your address, payment card or other demographic and lifestyle information. We use this information to help us maintain the accuracy of the information we collect, to enable us to fulfill our products and services, to target our communications so that we can inform you of products, services and offers that may be of interest, and for internal business analysis or other business purposes consistent with our mission.

Cookies

friend + folk may automatically collect non-personally identifiable information and data through the use of cookies. Cookies are small text files a website uses to recognize repeat users, facilitate the user's ongoing access to the website, and facilitate the use of the website. Cookies also allow a website to track usage behavior and compile site usage information that will allow for the improvement of content and target advertising. Most browsers allow you to control cookies, including whether to accept them and how to remove them. You may set your browsers to notify you if you receive a cookie, or you may choose to block cookies with your browser. However, please be aware that some features of our Site and Services may not function or may be slower if you refuse cookies. You may also get cookies from our advertisers or other third parties with links on the Site as described below. We do not directly control these cookies. The use of advertising cookies sent by third party ad servers is standard in the Internet industry. We may use the services of third parties to collect and use anonymous information about your visits to and interactions with our website through the use of technologies such as cookies to personalize advertisements for goods and services. To learn more, or to opt-out of receiving online display advertisements tailored to your interests by our third-party partners, visit the Digital Advertising Alliance Consumer Choice Page at http://www.aboutads.info/choices/.

Ad Choices

You may choose whether to receive some Interest-based advertising by submitting opt-outs. Some of the advertisers and Service Providers that perform advertising-related services for us and other third parties may participate in the Digital Advertising Alliance’s (“DAA”) Self-Regulatory Program for Online Behavioral Advertising. To learn more about how you can exercise certain choices regarding Interest-based Advertising, including use of Cross-device Data for serving ads, visit http://www.aboutads.info/choices/, and http://www.aboutads.info/appchoices for information on the DAA’s opt-out program specifically for mobile apps (including use of precise location for third party ads). Some of these companies may also be members of the Network Advertising Initiative (“NAI”). To learn more about the NAI and your opt-out options for their members, see http://www.networkadvertising.org/choices/. Please be aware that, even if you are able to opt out of certain kinds of Interest-based Advertising, you may continue to receive other types of ads. Opting out only means that those selected users should no longer deliver certain Interest-based Advertising to you but does not mean you will no longer receive any targeted content and/or ads (e.g., from other ad networks). Also, if your browsers are configured to reject cookies when you visit these opt-out webpages, or you subsequently erase your cookies, use a different device or web browser, or use a non-browser-based method of access (e.g., mobile app), your NAI / DAA browser-based opt-out may not, or may no longer, be effective.

Other Tracking Technologies Tracking technologies may record information such as Internet domain and host names, protocol (IP) addresses, browser software and operating system types, clickstream patterns, the MAC address or other technical information from your mobile device, location information through GPS, WiFi, Bluetooth, or similar technologies, and dates and times that our Site and Services are accessed. An IP address is a number that is automatically assigned to your computer whenever you are surfing the web. Web servers, the computers that 'serve up' webpages, automatically identify your computer by its IP address. The Site and Services may also use technology called "tracer tags"., which may also be referred to as "Pixels", "Clear GIFs" or "Web Beacons". This technology allows us to understand which pages you visit on our Site and other ways you interact with our Site and Services, such as purchases made through the Site and Services. These tracer tags are used to help us to optimize and tailor our Site and Services for you and other users of our Site and Services. We may link the information we record using tracking technologies to Personal Information we collect.

Do Not Track (DNT)

DNT is a privacy preference that users can set in some web browsers, allowing users to opt out of tracking by websites and online services. At the present time, the World Wide Web Consortium (W3C) has not yet established universal standards for recognizable DNT signals and therefore, friend + folk and the Site do not recognize DNT. USE OF INFORMATION The information friend + folk collects is used in a variety of ways, including but not limited to: for internal review; to improve the Site and Services; to optimize third-party offers of products and/or services; to verify the legitimacy of reviews and ratings; to notify you about updates to the Site and Services; to let you know about products, services, and promotions that you may be interested in; to get reviews and ratings; for our marketing purposes and the marketing of discounts offered through our Site and Services by service providers (collectively "Service Providers"); to fulfill and provide products and services, including personalized or enhanced services, requested by you; and internal business analysis or other business purposes consistent with our mission; and to carry out other purposes that are disclosed to you and to which you consent. Disclosures and Transfers of Information We do not disclose Personal Information to third parties, except when one or more of the following conditions is true: We have your permission to make the disclosure; The disclosure is necessary for the purpose for which the personal information was obtained; The disclosure is to the Service Provider from whom you requested or seek services through friend + folk’s platform; the disclosure is permitted by relevant law; the Personal Information to be disclosed is otherwise publicly available in accordance with the applicable law; the disclosure is for our own marketing purposes (including, without limitation, for friend + folk to market services to you on third-party social media platforms such as Facebook), or, with your authorization, for the marketing purposes of third parties; the disclosure is combined with information collected from other companies and used to improve and personalize services, content, and advertising from us or third parties; the party to whom the disclosure is made controls, is controlled by, or is under common control with friend + folk; the disclosure is in our sole discretion necessary for the establishment or maintenance of legal claims or legal compliance, to satisfy any law, regulation, subpoena or government request, or in connection with any litigation, threatened or ongoing; the disclosure is, in our sole discretion, about users who we believe are engaged in illegal activities or are otherwise in violation of our terms and conditions, even without a subpoena, warrant or court order; or the disclosure is to outside businesses to perform certain services for us, such as maintaining our Site and Services, mailing lists, processing orders and delivering products and services, sending postal mail, processing claims for lost or stolen certificates, providing marketing assistance, confirming your identity for review integrity, and data analysis ("Administrative Service Providers"), including Administrative Service Providers outside the country or jurisdiction in which you reside. Prior to sharing of your Personal Information with others, agreements are made between friend + folk and such outside parties to whom we are transferring data to provide for the allowable use and security of the transferred information in accordance with this Privacy Policy and applicable law. If friend + folk becomes aware that any such outside party is improperly using or disclosing Personal Information, it will notify that outside party and request that it take reasonable steps to cease such use or disclosure. We may provide certain Personal Information as a service to others for their marketing purposes. We may also disclose your name and address to Service Providers when you submit User Generated Content relating to those Service Providers. If you properly notify us, via email at hello@friendandfolk.com that you no longer want us to share your Personal Information, we will cease sharing your Personal Information. However, except as otherwise stated in this Privacy Policy, we do not directly control the third parties to which we share such Personal Information, and you will need to further notify such third parties directly if you would like them to cease use of your Personal Information. We will use reasonable efforts to assist you in obtaining the contact information of any such third parties for the purpose of notifying them to cease use of your personal information. We may also disclose aggregate visitor data in order to describe the use of the Site and Services to our existing or potential business partners or other third parties, or in response to a government request. We may also share aggregated demographic and preference data with third parties to enable the provision of targeted information, promotions, offers and/or discounts on products and services.

Choice: Opt-in/Opt-out

Requests

You can ask us whether we are keeping information about you; ask how your information is being used; ask us to update or correct your information; or opt-out of our collection and use of certain information by sending an email to hello@friendandfolk.com or by writing us at Help Desk, friend + folk, [23 W. 73rd St. #1105, New York, NY 10023] specifying the nature and scope of your request. If you choose to opt-out of the collection and use of certain of your information, you understand that some services may no longer be available to you, potentially requiring the cancelation of your Membership. Please state in your correspondence the details of your request, including account information and information collection you wish to op-out of. We may require proof of your identity before we provide you with the requested information. We allow you to challenge the data that we hold about you and, where appropriate, you may have certain data erased, rectified, amended, or completed. Approved requests will be processed within fort-five (45) days of the date on which we receive the request.

Data Security, Integrity, and Access

The Personal Information you provide and we collect is stored within databases that we control directly or through our Administrative Service Providers. As we deem appropriate and as required by the applicable law, we use security measures appropriate for the sensitivity of the Personal Information and consistent with industry standards, including physical, organizational, and technological protections, such as firewalls, to protect your Personal Information. We also use industry standard encryption technology to protect credit card and password information. However, since no security system is impenetrable, we cannot guarantee the security of our databases, nor can we guarantee that information you supply will not be intercepted while being transmitted to us over the Internet. Personal Information may only be accessed by persons within our organization, our third party service providers who require such access to provide you with the services indicated above, or any other party that you have provided us with authorization to share such information with. We retain Personal Information that we collect only as long as reasonably necessary to fulfill the purposes for which it was collected or to otherwise meet any legal requirements. Your information may be transferred to, and maintained on, computers located outside of your state, province/territory, or country where the privacy laws may not be as protective as those where you live. If you are located outside the United States and choose to provide information to us, please be aware that we transfer Personal Information to the United States and process and store it there. As a result, this information may be subject to access requests from governments, courts, law enforcement officials and national security authorities in the United States according to its laws.

Subject to the applicable laws, we will use reasonable efforts to ensure that appropriate protections are in place to maintain protections on the Personal Information. By submitting your Personal Information, you consent to having your personal data transferred to, processed, and stored in the United States.

Credit Card Information We may share credit card information with trusted third parties in order to bill you for our service. We use third parties for secure credit card transaction processing, and we send billing information to those third parties to process your orders and payments or to validate your credit card information on file. Credit card information is encrypted during transmission and whenever stored within our systems or with our vendors. In addition to utilizing encryption that meets the US Government’s FIPS 140-2 Certification, we take care to store only the amount of information required to bill you for services. Our credit card processing vendors use security measures to protect your information both during the transaction and after it is complete. Credit card processing vendors are certified as compliant with multiple industry-standard compliance frameworks including the Payment Card Industry (PCI) Service Provider Level 1, the SSAE-16 audit standard.

Third Party Websites and Links

Please note that you may have cookies placed on your computer by third party websites that refer you to the Site. Although we do not share your Personal Information with these third-party websites unless you have authorized us to do so, they may be able to link certain non-personally identifiable information we transfer to them with Personal Information they previously collected from you. Please review the privacy policies of each website you visit to better understand their privacy practices. In addition, friend + folk would like to inform you that anytime you click on links (including advertising banners), which take you to third party websites, you will be subject to the third parties' privacy policies. While we support the protection of our customer's privacy on the Internet, friend + folk expressly disclaims any and all liability for the actions of third parties, including but without limitation, actions relating to the use and/or disclosure of Personal Information by third parties. Our Site and Services may contain links to other sites operated by third parties. friend + folk does not control such other sites and is not responsible for their content, their privacy policies, or their use of Personal Information. friend + folk's inclusion of such links does not, by itself, imply any endorsement of the content on such sites or of their owners or operators except as disclosed on the Site and Services. Any information submitted by you directly to these third parties is subject to that third party's privacy policy. Children's Privacy friend + folk does not intend the Site and Services to be used by individuals under the age of majority within the jurisdiction within which they reside without the supervision of a parent or guardian of majority age. friend + folk relies upon such parents or guardians to determine if the Site and Services is appropriate for the viewing, access, or participation by such individuals under the age of majority. If an individual under the age of majority uses the Site and Services, such individual may only use the Site and Services under the supervision of a parent or guardian of majority age. friend + folk does not knowingly collect personally identifying information under the age of majority unless we have first obtained permissions from that individual’s parent or guardian of majority age.

Your California Privacy Rights

California Civil Code Section 1798.83 entitles California customers to request information concerning whether a business has disclosed Personal Information to any third parties for the third parties' direct marketing purposes. California customers who wish to request further information about our compliance with this law or have questions or concerns about our privacy practices and policies may contact us at hello@friendandfolk.com or write to us at friend + folk [23 W. 73rd St. #1105 New York, NY 10023]

Shopify

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall. If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.